Job Description

Ceiba Renewables is seeking a highly motivated Solar Consultant who will play a vital role in our mission to provide top-quality renewable energy solutions. We collaborate with leading manufacturers such as Tesla and SunPower, ensuring the highest standards in installation and customer satisfaction. As a Solar Consultant, you’ll thrive in our environment where exceeding customer expectations is our norm.

Key Responsibilities

Build & Design:

• Create accurate designs and quotes for projects, including detailed component lists for the Operations Team. Design PV systems and battery storage for energy efficiency, including On-Roof/In-Roof and Ground-mount.

Installation & Review:

• Collaborate with the installation team to prepare and review installation plan notes, RAMS, schematics and images, and identify areas for improvement.
• Conduct site meetings and surveys with customers to discuss installations, take measurements and complete forms. Your goals will be to ensure safety and efficiency by undertaking cable calculations and specifications.

Communication:

• Ensure effective communication with customers, team members and stakeholders including collaborating with the sales team to ensure accurate quotes. Continuously improve and document processes to enhance overall efficiency and experience.
• Customer Support: Provide support for maintenance and callback issues to ensure customer satisfaction.
• Updating Customer Folders and CRM: Maintain updated customer folders and CRM (HubSpot) system with relevant information for effective management.
• Events and Industry Awareness: Stay informed about the latest advancements in technology and trends, attend industry events.
• Best Practice Tech Talks: Deliver summaries of important learnings and best practices to the team through engaging sessions.

What We Seek In You

• Commitment to Excellence: Our team is dedicated to delivering exceptional results by consistently working to a high standard to exceed customer expectations.
• Comprehensive Training: We offer thorough training to transform you into a solar expert, enabling you to provide informed advice to customers on various solar solutions.
• Expertise in Solar Solutions: You’ll gain proficiency in guiding clients on the suitability of power optimisers and In-roof systems, ensuring they receive the best solar and storage system tailored to their needs.
• Passion for Quality Work: Take pride in your work, ensuring attention to detail and a commitment to delivering excellence at every stage.
• Effective Communication: Be a good listener, adept at conveying persuasive yet humble and honest messages to clients, fostering strong relationships built on trust.
• Work Ethic and Initiative: Demonstrate resilience, a solution-oriented mindset and the ability to proactively take on challenges, ensuring tasks are completed to the highest standards.